GAMEON - AN IMMERSIVE GAME SESSION
Customer game energizes
BOOKSTORE CHAIN SUOMALAINEN KIRJAKAUPPA PLAYS THE CUSTOMER GAME
WALLBREAKERS CHANGE LEADERSHIP GAME NOW IN FINLAND
GAME PROCESS SUPPORTS STRATEGY IMPLEMENTATION
CHANGE ACTIONS – ENERGY FROM A GAME APPROACH
ACT TODAY – GAMING PROCESSES CREATE COMMITMENT AND TURN PLANS INTO ACTIONS
CHANGESKILLS is Finland’s leading company to use a wide variety of gamified methods and board game processes in change implementation and learning. Our games are played in several countries in Europe.
We are focused on business development projects and training that excites, motivates and engages managers and people in all levels of organization. Well-designed board game process offers excellent possibility to ensure that your plans really translate into actions.
Our consulting and training processes always aim at everyday change of behavior and renewal. We believe that successful change starts with understanding, commitment and participation. And the process continues with doing things differently in practice. Therefore our game processes always contain a part where the participants share their personal plans or promises.
We have carried out several hundred game workshop processes based on gaming concepts in the areas of strategy implementation, sales, leadership, wellbeing and organization development. We have clients from different industries and public sector e.g retail, banking and insurance, manufacturing, industrial service, pharmaceutical, energy, food, IT and telecommunication and logistic service.
Our mission is to bring to life the desired renewal in our clients’ organization – efficiently and quickly. CHANGESKILLS’ coaches and consultants have together more than 100 years of professional experience in change implementation and training.
CHANGESKILLS – ACT TODAY
TAILORMADE GAME HELPS TO IMPLEMENT STRATEGY
CHANGESKILLS is Finland’s leading company to use board game processes to implement change in organizations. The games can be divided into two categories, business games and learning games. Business games are always implemented as a project and the content is always produced for particular business need or situation. Learning games can be used for leadership training and development, well-being development or organization development. Learning games can be a stand alone workshop with follow-up or a project.
If you want your people to get excited in doing things differently,
call Changeskills – Act today at tel.+358 400 353 652
Learning Games
CUSTOMER GAME BOOSTS SALES
The Customer Game is often used to develop sales and service culture, as well as for strategy implementation. ”The Customer Game can also be played by real customers, then it works as a co-creation tool”, says Sami Sarén from Changeskills. Compared to other Changeskills games, the Customer Game is more of a business development tool rather than a training tool. Read more…
WE TAKE CARE! AT AAVA
Aava Medical Centre´s customer service development was organised around customer game workshops continued by development groups in all service units. The game cases contained subjects around the customer journey and customer facing situations at different steps of the journey. All participants made a personal pledge how they could improve the customer experience Read more…
VIDEOS BROUGHT THE CUSTOMER INTO THE TRAINING
“We have trained our service personnel for customer facing situations, but the results have not been convincing before. The message did not reach the participants. This time we wanted to make the training differently and decided to use customergame and real customer videos as a training method. The new way proved to be effective and the results in the customer service have been clearly seen. Read more…
FINNISH BOOKSTORE CHAIN PLAYS CUSTOMER GAME!
This year Changeskills‘ board game has replaced the traditional slide show presentations in training for all its Finnish store personnel. Changeskills has fully tailormade the game to the objectives of the company, including a unique game board and game contents…
CO-CREATION AT ABB!
The ABB Paper Machine Drives unit wanted to work on a co-creation model for product development. The goal was to include the customers in designing products and services which…
VIDEO CLIPS BROUGHT THE CUSTOMER INTO THE TRAINING
Mechanics from Huurre meet many customers every day. They play a big role and carry huge responsibility for creating the right customer experience. It is not enough anymore to repair….